Starting situation
A request moves between teams, repeats approvals and returns to the start when information is missing.
Operating architecture
Operating model and business management consulting
Align processes, roles, decisions and indicators to execute strategy. Explore Enterprise Reset services for organizing your business operations.
Assess my operationThe challenge
The org chart shows hierarchy. Who decides is a different question.
An organization can have a clear org chart and still not know who approves, who executes, and who answers when something changes. Growth adds coordination layers without anyone redesigning how decisions get made underneath them.
The result is predictable: meetings that exist to transfer information that should flow on its own, duplicated approvals, and processes that survive because no one has the mandate to redesign them.
Services
Operating model and process improvement services
Start with the scope matching your operation. Maps, matrices and dashboards are defined as part of the engagement.
Operations grew and teams no longer coordinate.
Operating model design for businesses
A target model connecting processes, roles and coordination.
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Work accumulates delays, errors or rework.
Business process design and improvement
A target workflow with owners, controls and exceptions.
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Decisions stall between approvals.
Business decision rights design
Explicit authority, information and escalation rules.
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Reports do not show what needs correcting.
Operational measurement and KPI design
Defined indicators and responses to deviations.
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The RESET method applied to operations
How we review processes, decisions and responsibilities
Enterprise routes define what problem we solve. The RESET method establishes how we solve it: we review the context, evaluate causes, design the solution, support execution, and leave traceability across decisions and results.
Not sure where to begin? The assessment identifies the right entry point without asking you to diagnose the solution in advance.
Assess my operationIllustrative example
Illustrative example: redesigning an approval workflow
A design that can be tested
The flow identifies who decides, what information is needed and what happens with an exception. A pilot allows rules to be reviewed before expanding the change.
Tools that may be included in scope
- Decision map: authority, information and escalation
- RACI and RAPID matrix design for your business
- Process map: workflows, owners and controls
- Operational KPI dashboard design
Illustrative example; it does not describe a client outcome. Deliverables and acceptance criteria are agreed for the engagement.
Additional scopes
Specific needs within the same unit
If you already have a defined objective, explore these related services.
Organizational alignment of roles and responsibilities
Align structure, roles and incentives with actual work. Identify gaps between teams and define information sharing and execution coordination.
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Operational excellence, Lean and Six Sigma consulting
Improve flow, quality and control with Lean, Six Sigma or their combination. Select the approach around the problem, data and operating capacity.
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Execution governance: decisions and follow-up
Design forums, escalation and commitment tracking to execute decisions. Define authority, review cadence and evidence without multiplying meetings.
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Business transformation office design
Organize transformation delivery through governance, priorities and tracking. Coordinate initiatives, dependencies, risks and adoption across teams.
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Project and initiative portfolio prioritization
Compare initiatives using shared criteria, capacity and dependencies. Decide what to execute, defer or stop around business objectives.
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Business shared services design
Design a shared services model with a catalog, owners and service levels. Review demand, costs, governance and continuous improvement.
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How to compare proposals
From design to operations the team can use
A process that can be tested
Agree which part of the model enters a pilot, who participates and what supports acceptance.
Connected design and execution
If technology changes are needed, define dependencies, testing and owners with Digital Reset.
Decisions supported by evidence
Connect workflows, authority and indicators to a review the team can sustain.
Before defining scope
Questions about operations consulting and engagement
Where should we start?
Choose a process or decision affecting execution. The assessment gathers context, owners and objectives to define an initial scope.
What is agreed before contracting?
The problem, included processes or decisions, deliverables, team participation and acceptance criteria. Investment and timing depend on that scope.
Can we start with one process?
Yes. Scope can focus on a priority process or decision, with a bounded trial before expanding changes.
How do maps and matrices relate to the service?
A map documents workflows or decisions; RACI and RAPID help represent participation and authority. Their use is defined within the service design.
How does this connect to technology implementation?
When change requires systems, integrations or automation, scope can be coordinated with Digital Reset. Design and implementation responsibilities need to be explicit.
Other strategic capabilities
The other three strategic capabilities.
Close
Request an operating assessment
Tell us where execution stalls or accountability becomes unclear. We will review the operating model and define the next step.
Assess my operation