Shared services · Enterprise Reset
Business shared services design
Design a shared services model with a catalog, owners and service levels. Review demand, costs, governance and continuous improvement.
Assess my operationThe problem
The function was centralized. Demand still enters through every channel.
Without a catalog, intake rules, or service levels, the new unit inherits every area’s disorder and becomes a central bottleneck.
The model must balance standards and exceptions, defining who pays, who prioritizes, and how the service improves.
How we solve it
Operating architecture built as a working system.
Catalog
Services, customers, scope, inputs, and exclusions.
Operations
Flows, roles, capacity, and exception handling.
Service
Levels, channels, experience, and communication.
Governance
Demand, cost, metrics, and continuous improvement.
Execution
From ambiguity to a governable operation.
Frequently asked questions
Before defining the scope.
Which functions can be shared?
Finance, procurement, talent, technology, legal, or other repeatable capabilities, depending on scale, risk, and business need.
Does centralization always reduce cost?
No. Value may come from control, quality, speed, or specialization; the case must show where it appears.
What is a service catalog?
A definition of what is offered, to whom, with which inputs, timing, responsibilities, and limits.
How are exceptions handled?
Through visible criteria and paths so flexibility does not destroy the standard.
Next step
Does your shared function provide a service, or merely receive requests?
Tell us where execution stalls or accountability becomes unclear. We will review the operating model and define the next step.
Assess my operation