Deliverable · Decision architecture
Decision map: authority, information and escalation
Document operating decisions, authority and required information. Use the map to identify gaps, duplication and escalation paths.
Assess my operationWhat it solves
The organization documents processes but leaves decisions inside meetings and individual memory.
The same decision may have several names, change owner by case, or lack a clear threshold. That variation creates escalation, rework, and weak traceability.
A decision map creates a shared language to review where authority concentrates, which decisions are duplicated, and what information enables a reliable response.
What you receive
A deliverable built to be used.
Catalog
Recurring and exceptional decisions grouped by domain and level.
Authority
Owner, participants, and authorized level for each decision type.
Information
Minimum data, criteria, and evidence required before deciding.
Escalation
Thresholds, conflicts, expected time, and the path when a case exceeds authority.
How it is built
From operating evidence to an installed mechanism.
Lean · Six Sigma · Lean Six Sigma
Methods serve the operating problem.
Lean reveals where flow waits for a decision. Six Sigma helps distinguish decisions reacting to common variation from those that should address a special cause.
FAQ
Before defining the scope.
Is it a document or a tool?
It may be delivered as a navigable map, structured register, or dashboard depending on volume and use.
Does it include strategic and operating decisions?
Yes, but they are separated by level, frequency, reversibility, and risk so they do not follow the same circuit.
How is it maintained?
Every domain needs an owner and a review when structure, policies, systems, or thresholds change.
Other deliverables
The operating system is designed as a whole.
Next step
Which decisions exist only in the team’s memory today?
Tell us where execution stalls or accountability becomes unclear. We will review the operating model and define the next step.
Assess my operation