Indicator dictionary
What each indicator measures, its calculation, period and source.
Enterprise Reset · Operating measurement
Operational measurement and KPI design
Define what to measure, from which source and for which decision. Establish owners, frequency and comparable criteria to assess operating performance.
Assess my operationThe challenge
The indicators exist. The comparison doesn't.
Each area measures performance with its own criteria: a different month, a different baseline, a different definition of what counts as "on time." Comparing an indicator across quarters, or across areas, becomes an exercise in translation before it becomes analysis.
The result is predictable: reports that show activity without showing whether the organization decides faster, executes more reliably, or simply does more of the same.
Service scope
Indicators with a definition, owner and response
The work starts with the decisions indicators need to inform. A dashboard belongs in scope when definitions, sources and responsibilities are clear.
Review rules
Data owner, frequency and handling of discrepancies or incomplete data.
Dashboard and action
Signals, thresholds and an agreed response to deviations.
Review the same indicator with two teams: calculation and period should be comparable, and a deviation should lead to an identifiable decision.
How we work
Operating architecture in action.
Enterprise Reset operates as RESET’s operating-architecture system. Operating measurement follows the same method as the rest of RESET: review, evaluation, solution, execution, and traceability.
Other strategic capabilities
Other systems in the operating model.
Close
What needs a RESET in your operating measurement?
Tell us where execution stalls or accountability becomes unclear. We will review the operating model and define the next step.
Assess my operation